Shipping policy
Last updated: 6 May 2026
This shipping policy describes how orders placed on capote2verre.com are prepared, dispatched and delivered. It supplements our General Terms and Conditions of Sale.
1. Areas served
- Mainland France and Corsica
- European Union (27 member states)
- Other destinations: quote on request, please contact us at contact@capote2verre.com
2. Order preparation
All our products are stored in our logistics centre in France. We do not use dropshipping: we own and create our brand, as well as our supply chain.
Your order is prepared and dispatched within a maximum of 3 working days from payment confirmation, unless otherwise stated on the product page or when the order is finalised, and except during exceptional periods (end-of-year holidays, sales).
For orders containing customised products (logo, made-to-measure colour, customer message), a specific production lead time is given at the time of the order or quote.
3. Delivery times and methods
| Destination | Carrier | Delivery time after dispatch |
|---|---|---|
| Mainland France | Colissimo | 3 working days |
| European Union | Colissimo International | 5 working days |
| Other destinations | Quote on request | Provided in the quote |
These times are indicative and provided for reference only. They run from the actual date of dispatch and exclude events beyond our control (carrier strike, exceptional weather conditions, force majeure).
In accordance with article L.216-1 of the French Consumer Code (Code de la consommation), in the absence of an agreed date, the Seller delivers the products no later than 30 days after the conclusion of the contract.
4. Tracking your order
As soon as your parcel is dispatched, you receive by email a carrier tracking number (Colissimo) that lets you follow your parcel in real time on the La Poste website: https://www.laposte.fr
5. Delivery costs
Delivery costs are calculated according to weight, destination and the delivery method chosen. They are clearly shown before the order is finally confirmed.
For B2B orders, shipping costs are charged on top of the price of the products, according to the rates in force provided in the quote or shown when the order is finalised.
For orders outside the European Union, any customs duties, local taxes and import formalities are the sole responsibility of the Buyer.
6. Receiving your parcel
Products are delivered to the address given by the Buyer when ordering. If the Buyer is absent, a delivery notice is left in the letterbox. The Buyer may then:
- Rearrange delivery to their home;
- Collect the parcel from a designated pick-up point or post office, within the period stated by the carrier on the delivery notice (generally 15 days).
After this period, the parcel is returned to the sender. Any re-forwarding will incur additional costs payable by the Buyer.
7. Checking on receipt
It is the Buyer's responsibility, in the presence of the carrier or immediately after receipt, to check the condition of the packaging and contents and that the products work properly.
In the event of a problem (damaged parcel, missing product, non-conformity), it is essential:
- To make specific and detailed reservations to the carrier or to refuse delivery if the damage is obvious;
- To contact us within 3 working days of delivery at contact@capote2verre.com, attaching photos of the parcel and of the product, and the order number.
This procedure complies with article L.133-3 of the French Commercial Code (Code de commerce) and is a condition for the dispute to be handled by the Seller or the carrier.
8. Transfer of risk
For B2C sales: the risk of loss or damage passes to the consumer Buyer upon physical possession of the product (art. L.216-4 of the French Consumer Code).
For B2B sales: the risk passes to the Buyer as soon as the product is handed over to the carrier.
9. Returns and refunds
The procedures for returns and refunds (withdrawal, legal guarantee, hidden defects, defective product) are set out in our Returns and Refund Policy.
For any question about your shipment: contact@capote2verre.com
